Please open and inspect your KAILU Raw Silk duvet as soon as it's delivered. If there is a problem with your order, contact our Customer Service team at firstname.lastname@example.org within three (3) days of receipt. We guarantee our merchandise to be free of manufacturing defects or other quality-related issues. If you receive a damaged, defective, or incorrect item, we will work with you to make things right.
If you wish to return an item, your refund will be reduced by a restocking charge equal to 10% of the purchase price, and you will be responsible for return shipping charges. Restocking charges go toward cleaning, delivering, and donating duvets to breast cancer patients with the Compassionate Healing Foundation, which provides patients with a restorative experience through complimentary spa therapies. Unopened items are also subject to a restocking charge, as we must professionally clean any and all items before donating to patients, and you will be responsible for return shipping charges.
Returns must be received within 100 days from when you place your order, must be in their original condition, and must be in their original packaging. Refunds will not be issued if the duvet or core is returned damaged or dirty. Credit card orders will receive refunds in the form of a credit back to the original account.
For exchanges, we recommend returning your item(s) and placing a new order.*
We are happy to offer exchanges on gifts*, or issue a gift card in the total amount of the gift items(s) for returns.
We've taken great care to design and pack shipments to reduce waste and to arrive safely, so please be sure to retain the original packing materials and vacuum storage bags, original receipt, and all merchandise packaging for any item that you wish to return to us.
Shipping charges are not refundable. We do not accept any returns or exchanges on custom or special orders. Sample sale items are sold as is, and all sales are final.
To start the return process, please contact Customer Service at email@example.com.